Terms and Conditions
Returns & Exchanges
Requests for exchanges and returns will be received and handled by our Customer Service team, who will make sure to provide the best service.
Below we detail the terms and conditions that apply to all returns and exchanges:
- Exchanges and returns can be made within 10 calendar days from the date the order is received.
- The product must be in perfect condition, without use or signs of wear and tear or damage, with labels and in its original packaging, just as it was received.
- Proof of payment (receipt or invoice) to verify purchase of the product is required.
- Once the exchange is approved, a credit voucher will be generated for the value of the product and we will exchange your product for another one with the new size requested. The original shipping fee is non-refundable and will not be included in the credit voucher. No money refunds are made.
- If you are in Lima, Peru you can do the exchange in our showroom in Barranco or by courier. Courier costs will be covered by the customer.
- If you are in another province outside Lima, you can send your product to our office, with prior coordination with our customer service team. The courier service of the new product will be done with a delivery fee of S/. 15 soles.
- Size exchanges do not apply to international purchases.
At hösėg we are very committed to the quality of our products and our quality control. However, if a purchased product shows a factory defect, we will immediately replace it with a new one.
- Exchanges or returns can be made within 10 calendar days from the date the order is received.
- To approve a return due to a factory defect, the product will need to go through a review and quality control process.
- The product must be returned in the same condition (packaging, labels) in which it was received. The warranty does not cover damage caused by natural wear and tear due to use or deterioration caused by misuse or improper care of the garment.
- Proof of payment (receipt or invoice) that confirms the purchase of the product must be submitted.
- Once the return is approved, the product exchange or money refund will be done, as requested.
- If you are in Lima, you can request to pick up the product or come to our showroom in Barranco.
- If you are in the provinces or outside of Peru, with prior coordination with our customer service team, you may request the product to be picked up.
Delivery / Domestic shipments
Our delivery time for Lima is between 2 and 4 business days and for provinces between 7 and 10 business days. Shipments to a province may take a little longer than usual due to the reduced staff and protocols of the current situation, we appreciate your understanding.
- Lima S /. 10
- Provinces S /. 15
Orders may also be picked up from our Barranco Showroom. Choose this option and save the delivery cost!
Shipping / International shipments
Our delivery time for international shipments is from 5 to 10 business days. Shipments may take a little longer than usual due to reduced staff and protocols of the current situation, we appreciate your understanding.
International shipping rates are:
- United States of America USD 30
- Europe USD 35
- Asia Pacific USD 35
- Rest of the world USD 40
For all orders placed on our website for delivery to international locations, your order will be shipped using DHL courier services. The shipping cost may vary with each shipping destination and shipping method. Duties, taxes and other fees are the responsibility of the recipient, and these fees will be due at the time of delivery. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and hösėg will not refund the abandoned order, including any applicable shipping charges.